What we collect
When you place an order or contact us, we collect: your name, email address, phone number, shipping and billing address, and order details. Payment card details are entered directly into our payment processor (Stripe) and are never stored on our servers.
How we use your information
- To process and ship your order
- To respond to enquiries and provide customer support
- To send order updates and, with your consent, occasional product news
- To meet our legal and tax obligations in Australia
Disclosure
We share information only with service providers who help us run the business: our payment processor, shipping carriers, and email platform. We do not sell your personal information to third parties.
Storage and security
Your data is stored on secured servers with reputable providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct or delete it, by emailing [email protected]. We will respond within 30 days.
Cookies
Our website uses essential cookies to operate the cart and checkout. We may also use analytics cookies to understand how the site is used. You can disable cookies in your browser settings.
Complaints
If you believe we have breached the APPs, contact us first at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).
Questions? Contact Cove Direct at [email protected] or +61 7 4517 5030.
36 Deane Crescent, Rosebery NT 0832, Australia.